Ceritera Travel Sdn. Bhd (Formerly known as Jati Juasseh Holiday & Tours Sdn. Bhd., No. SSM: 1217148 – D, No. KPK/L: 8700) terms & conditions, refund policy, cancellation policy and others which are related to the tourism industry as below:
A minimum deposit of 50% of the tour fare per invoice must be paid as reservation / booking fee. The balance or full payment must be made:
A failure to comply with this requirement may result in the cancellation of reservation and forfeiture of deposit.
Deposits are not taken for flight bookings. All flight bookings must be paid in full. All deposits are non – refundable.
RM 100 will be charged for every invoice issued.
Tour / Packages:
**All cancellation on any bookings made with Ceritera Travel Sdn. Bhd has to be made in writing to avoid any misunderstanding. All cancellation must be made through email or mail.
Tour / Packages (Applicable for both local and international tour):
Ceritera Travel Sdn. Bhd reserves the right to cancel the tour due to any act of God, war, strike, riot or order from the Government of Malaysia which is beyond its control. Ceritera Travel Sdn. Bhd shall recommend alternative tours preferably to the same destination or other tours. Should any passenger decide not to accept the alternative tours, we’d recommend that our clients to postpone the trip. We will not be responsible for full refund if our supplier does not refund us due to the recent Covid-19 pandemic that is still on-going.
Ceritera Travel is not liable for any/all additional costs relating to travel and processing, should government, airline, or airport regulations change prior to travel, or during transit. Ceritera Travel will be available to assist to overcome such changes, should such additional services be required.
Ceritera Travel Sdn. Bhd Responsibilities:
Ceritera Travel Sdn. Bhd undertakes to:
Prices shown are current at the time of publication. Tour information and the price list form part of the brochure. The prices are subject to change due to increase in airfares, other transportation costs, hotel rates, exchange rates, government tax, etc
Therefore the company reserves the right to increase prices on condition that it informs the customers accordingly before the confirmation of the tour.
Ceritera Travel Sdn. Bhd covenants for the following to be included in the tour fare:
Items not included in the tour fare are:
Passengers are compulsory to provide the following:
Before flying to Langkawi, passengers are required to:
CERITERA TRAVEL SDN. BHD. (1217148-D)
No. 4 & 5, Jalan Biru, Taman Pelangi, 72500 Juasseh, Negeri Sembilan.
75-1, Jalan Melati Utama 4, Melati Utama, 53100 Kuala Lumpur
10-2, Jalan Mahawangsa 1, Kuah City, 07000 Langkawi, Kedah
Email: firstname.lastname@example.org / email@example.com / firstname.lastname@example.org
Tel.: +60 11-1264 8711, +60 10-803 3035, +60 17-580 7577
For ticket bookings:
Online Transfer / Credit & Debit Card Terminal / E-Commerce Link / Cash Only